Shipping policy
Processing Time
All physical orders are processed and dispatched within 2–4 business days after payment is confirmed. Please note that personalised or custom items may require additional processing time.
Digital Products
Digital products are delivered immediately via email or direct download upon payment confirmation. Due to their nature, digital products cannot be cancelled, returned, or refunded once the order is completed.
Shipping Method
We ship magnet orders via Australia Post. Shipping options and prices are available at checkout for you to choose from. Orders can be shipped to residential or business address. In addition to this, parcels may also be delivered to a Parcel Locker, or to a post office via Parcel Collect.
If you need to change your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee changes can be made once an order has been processed or dispatched.
Shipping Area
Currently, we only ship to addresses within Australia. Unfortunately, we do not offer international shipping at this time.
Delivery Time
Delivery times vary depending on your location and the shipping option selected. Estimated delivery speeds and coverage can be found on the Australia Post website: https://auspost.com.au/business/shipping/delivery-speeds-and-coverage.
Shipping Costs
Shipping fees are calculated at checkout based on your chosen shipping method and delivery address. From time to time, promotional discounts on shipping fees may apply automatically.
Tracking
Once your magnet order has been shipped, you will receive a tracking number via email or mobile, allowing you to monitor your parcel’s progress.
Lost, Delayed or Damaged Packages
While we take care to dispatch your order promptly, AT Magnetics is not responsible for any delays, loss, or damage caused by delivery partners. If you experience any issues, please contact Australia Post directly. To avoid delivery problems, please ensure your delivery address is accurate and complete.
Failed Deliveries and Returns
If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the parcel is unclaimed, we may contact you to arrange reshipment at your cost.